View all posts by Sam Bennett

CloudSense COVID-19 update

As coronavirus (COVID-19) spreads and the situation evolves rapidly around the world, we’re keenly aware of our responsibility to our customers, prospects and partners. (more…)... Read more

What Google Trends tell us about Digital Commerce & COVID-19

This is a bit different to our usual blogs – but we’re sure you’ll agree that we’re living in unusual times.  (more…)... Read more

Can Communications providers meet expectations in the era of convenient customer experiences?

Not long ago, hitting the sweet spot with your price and product was enough to win a loyal customer base in telecommunications. But this tried and tested combo has had its day.  (more…)... Read more

3 brands killing it with Digital Commerce

Digital Commerce is revolutionizing the way we shop.  The explosion in connectivity means consumers are forever browsing across multiple devices for their next purchase. And the trend for buying online is rising stee... Read more

The 5 staples of convenient digital self-service

From forging love-hate relationships with grocery store kiosks, to scrolling FAQs and managing our subscriptions online – self-service has become a shopping staple. (more…)... Read more

New digital habits reveal it’s time to go digital now

You’ve been championing digital transformation in your business for years. And we’ve been right there with you. Why miss out on the efficiency and innovation that come hand in hand with cloud, digital and autom... Read more

Why digital demand means access matters more than ever

With over a quarter of the world staying at home, Media, Communications and Utilities businesses have seen a big jump in online traffic.  Your services are playing a huge part in getting people through tough times. ... Read more

5 capabilities to demand from your Digital Commerce platform

In 2021, there will be 2.1 billion digital buyers worldwide – up from 1.66 billion in 2016.  And, by 2040, it’s estimated a huge 95% of purchases will be made online. The trend’s only heading one way. (... Read more

Why convenience is your quickest route to commercial success

In July 1928, in the city of Davenport, Iowa, a man named Otto Frederick Rohwedder created his own piece of history.  (more…)... Read more

8 signs your Media business needs an Order Management System

If you're not using an Order Management system, you’re in the right place to find out more.  But, less fortuitously, you’re also missing out on a host of benefits for your Media business. (more…)... Read more

4 ways an OMS can boost revenue for Media leaders

In the past, an Order Management System (OMS) was seen purely as an expense saver for Media businesses.  Don't get us wrong, if you’re constantly using terms like swivels, work-arounds and manual processes, an OMS ... Read more

4 reasons your business needs price plan recommendations

No one likes being ripped off.  Whether we’re buying for ourselves, our family, or our work – we all want the best deal. But, hand on heart, can you say you’re extending the same courtesy to your customers?... Read more

CloudSense and Openet announce Digital Edge to monetize the customer experience

Digital and 5G Monetization Solution Provides Up to 70% Faster Time to Market and 75% Improvement in Lead to Order Time (more…)... Read more

CloudSense announces impressive board

CloudSense, the intelligent commerce company, today announced its board line-up. The impressively assembled board reinforces CloudSense’s global foundations and adds credence to its ambitious growth plans. Last year... Read more

CloudSense expands Asia-Pacific presence with new Singapore office

CloudSense, the game-changing commerce platform, today announced it has opened a new office in Singapore. (more…)... Read more

CloudSense continues global growth with new Chennai office

CloudSense, the smart sales and delivery platform, is opening a new office in Chennai, India. Located in Olympia Teknos, Guindy, Chennai, the office will open in February 2019. With a burgeoning list of customers in ... Read more

CloudSense and Incognito showcase proactive customer experience solution at Digital Transformation World 2018

New joint solution leverages Incognito device management and CloudSense BSS, powered by Salesforce, to redefine customer care with a holistic digital experience. (more…)... Read more

How CSPs can transform customer experiences with an intelligent customer service

Imagine you could predict your customers’ behavior. What would you do first? You could solve issues before they surface to cut churn and increase loyalty, or personalize your messaging, marketing and products to ... Read more

Fundamental functionality for seamless sales in logistics

The Courier, Express and Parcel (CEP) sector is booming. The Pitney Bowes parcel shipping index forecasts a 20% increase in parcel volume every year from 2017 - 2021. The roots of this exceptional growth are the rapid ... Read more

Google DSM retirement countdown – 3 key considerations for ad publishers

The countdown to Google Doubleclick Sales Manager’s retirement continues. As ever, with the date drawing closer, time feels like it’s speeding up. (If you’ve misplaced your diary, deadline day is July 31st, 201... Read more

8 reasons CloudSense is Salesforce-native (and how it helps our customers)

Salesforce has become synonymous with growth. The numbers show the company is skyrocketing in its own right. But, as Salesforce is quick to point out, its progress is inextricably linked to its customers’ and partn... Read more

How retailers can go from one-time sales to satisfying your customers’ subscription addiction

There’s seemingly a subscription service for everything under the sun. Want a monthly dose of bacon, bagels or bubble gum delivered to your door? No problem, there are subscriptions for that. Maybe you need a re... Read more

Why Gartner named CloudSense, the communications specialists, a CPQ Visionary

As the first edition ever produced, Gartner’s Magic Quadrant for Configure Price and Quote (CPQ) Application Suites was always going to make for interesting reading. When the report was released, interest initially ... Read more

Why CPQ continues to grow

Configure price quote, or CPQ, is big business – even if relatively few people really know what it is. CPQ has remained a relatively niche term due to its use in a specific set of industries. However this could... Read more

CloudSense Raises $77 Million from Vector Capital

Funding To Accelerate Rapid Growth, Expand Industry-Specific Innovation and Support North American Expansion (more…)... Read more

CloudSense opens R&D office in Newcastle to accelerate product innovation and continue Australian expansion

CloudSense, the industry-specific commerce software company, today announced it has opened a dedicated Research & Development (R&D) office in Newcastle, New South Wales, Australia. (more…)... Read more

6 compelling ways to convince your boss to send you to Dreamforce

Make a cursory skim of the Dreamforce website and you’ll see pitches including: ‘the learning event of the year’, ‘transform your career’ and even ‘chart a life-changing course.’ Bold though these claims ... Read more

CloudSense at Dreamforce 2018: Discover Intelligent Commerce

The countdown to Dreamforce 2018 is on, and with the conference landing early this year, we're already nearing the end zone. (more…)... Read more

5 essential tips to make the most of Dreamforce 2019

Dreamforce 2019 promises to be bigger, better and more memorable than ever before. Come November 19th hundreds of thousands of Salesforce customers, partners and prospects will descend on the Moscone Convention Center... Read more

Luke Stow Interview: A CIO’s guide to digital reinvention

At the tail end of last year we met experienced CIO, Luke Stow, to discuss the key trends influencing energy retail. Following the popularity of our first interview, we've delved deeper into Luke's knowledge reserves ... Read more

Why North American utilities must harness technology and data to thrive

Discover the growing trends in energy and how harnessing technology and data will enable North American utilities to meet these ever-evolving demands. (more…)... Read more

11 benefits of digitized case management for government

For governments, case management encompasses the organization of people, data, processes and policies. As every government worker knows, the ability to manage these elements successfully is essential in fulfilling day... Read more

22 tips for The Salesforce World Tour

The Salesforce World Tour is the roadshow counterpart to Dreamforce, rolling into cities around the world.  Unlike Dreamforce, the World Tour only requires a single day of commitment. But, its shorter timeframe means... Read more

7 top tips to making the most of the Salesforce World Tour

After attending countless Salesforce events over the years, we can say one thing with certainty: Salesforce know how to throw an event. (more…)... Read more

6 simple ways to make the most of your time at MWC Barcelona 19

MWC Barcelona (formerly Mobile World Congress) is the biggest mobile industry event in the world. Last year the event hosted over 107,000 attendees, 7,700 CEOs and 2,400 exhibitors. You can expect more of the same in... Read more

Intelligent connectivity at MWC Barcelona 19: Discover CloudSense for communications

MWC Barcelona is set to be at its bustling best in 2019. We’ve already covered a few practical tips on how you can make the most of the event, now we’re giving you a sneak peek of everything we’re up to at MWC.... Read more

7 ways your unconnected CRM and ad server is disrupting your ad sales and operations

With your margins tightening and expenses spiraling, you can’t afford a chink in your ad booking armor. (more…)... Read more

From Inception to Innovation: 5 vital steps to unlocking your digital transformation

CloudSense’s Business Transformation Lead, Neil Milne, draws up 5 essential steps to success for any organization undergoing a digital transformation. (more…)... Read more

5 ways CSP’s Digital Commerce offerings are falling short of customer expectations

Like precocious preschoolers, your customers and their expectations are developing quicker than you can say, “They grow up so fast, don’t they?” Meeting these ever-evolving expectations is hard for any business.... Read more

The definitive guide for modern communications service providers

Get your free eBook today to discover the strategies and technology that will help CSPs deliver extraordinary digital experiences and thrive today.... Read more