Blog
Customers have been forced online faster than anyone could have anticipated. This accelerated digital demand has made Digital Commerce even more vital to your business’ success – now and in the future.
This is a bit different to our usual blogs – but we’re sure you’ll agree that we’re living in unusual times.
Not long ago, hitting the sweet spot with your price and product was enough to win a loyal customer base in telecommunications. But this tried and tested combo has had its day.
Digital Commerce is revolutionizing the way we shop. The explosion in connectivity means consumers are forever browsing across multiple devices for their next purchase. And the trend for buying online is rising steeply, so much so that research estimates 95% of purchases will be made online by 2040.
Whether you’re buying a coffee or booking a holiday, you want it to be Google-fast and Apple-easy. So it’s no surprise that nearly 80% of American consumers point to convenience as one of the most important parts of a positive customer experience.
In the past, online self-service was seen as inconvenient. It was faster and easier to rely on a person, rather than often slow and erratic technology. Today, digital advancements mean we can’t imagine a world without it.
Automation can save your business time, labor and money – not to mention making you easier to do business with.
Nowadays we don’t buy, we subscribe. From cars and clothes, to co-working spaces. As access over ownership becomes the norm, subscription models are scaling fast.
When someone says delivery, you probably picture a mailman at your door with a parcel. But even if what you sell isn’t shippable – like advertisements, networks or energy – delivery still matters to your business.
Digital Commerce will play a big part in your business’ future. 95% of purchases are expected to be facilitated by online channels by 2040. So giving your customers digital access is critical. But, a digital storefront alone won’t satisfy customer expectations.
From forging love-hate relationships with grocery store kiosks, to scrolling FAQs and managing our subscriptions online – self-service has become a shopping staple.
On our exploration of each principle of The Convenience Revolution, today we’re looking at leveraging breakthroughs in technology. Specifically, we’re honing in on artificial intelligence (AI), the technology that’s already changing our lives – even if we don’t always notice it.
You’ve been championing digital transformation in your business for years. And we’ve been right there with you. Why miss out on the efficiency and innovation that come hand in hand with cloud, digital and automation? Not to mention the vastly improved customer experience.
With over a quarter of the world staying at home, Media, Communications and Utilities businesses have seen a big jump in online traffic. Your services are playing a huge part in getting people through tough times.
In 2021, there will be 2.1 billion digital buyers worldwide – up from 1.66 billion in 2016. And, by 2040, it’s estimated a huge 95% of purchases will be made online. The trend’s only heading one way.
In July 1928, in the city of Davenport, Iowa, a man named Otto Frederick Rohwedder created his own piece of history.
Ever clicked on a company’s website only to be sent to a blank loading page? Or been faced with a lengthy online checkout? If so, you’ve experienced customer friction.
No one likes being ripped off. Whether we’re buying for ourselves, our family, or our work – we all want the best deal. But, hand on heart, can you say you’re extending the same courtesy to your customers?
CloudSense launches new Commerce Cloud-native Apps to seamlessly unify its services and subscription sales and delivery platform with Salesforce’s leading B2C Commerce solution. CloudSense’s platform empowers leading brands to launch, sell and manage the entire customer lifecycle for sophisticated subscription products and services on Salesforce. Now, with CloudSense’s new Commerce Cloud-native Apps, B2C organizations can...
CloudSense today announced the launch of CloudSense Digital Commerce on the Salesforce AppExchange. The solution is the world’s first and only Commerce Cloud app that empowers the subscription-based industries, Communications, Media and Utilities, to launch, sell and fulfill the entire customer journey on Salesforce B2C Commerce.
CloudSense named a Visionary again in Gartner’s November 2018 Magic Quadrant for Configure, Price and Quote Application Suites. LONDON, November 7, 2018 – CloudSense, the intelligent commerce company, today announced it has been named a Visionary for the second consecutive time in Gartner’s Magic Quadrant for Configure, Price and Quote Application Suites. Gartner evaluated 16...
Salesforce has become synonymous with growth. The numbers show the company is skyrocketing in its own right. But, as Salesforce is quick to point out, its progress is inextricably linked to its customers’ and partners’ success. And, with the Salesforce ecosystem predicted to generate $859 Billion in new business revenue between 2016 and 2022,...
There’s seemingly a subscription service for everything under the sun. Want a monthly dose of bacon, bagels or bubble gum delivered to your door? No problem, there are subscriptions for that. Maybe you need a regular shipment of snow or slime? You’re in luck there too. It doesn’t matter whether they’re niche or mainstream, subscriptions...
Configure price quote, or CPQ, is big business – even if relatively few people really know what it is. CPQ has remained a relatively niche term due to its use in a specific set of industries. However this could be set to change. Read Gartner’s Magic Quadrant for Configure, Price and Quote Application Suites and it’s clear...
At the tail end of last year we met experienced CIO, Luke Stow, to discuss the key trends influencing energy retail. Following the popularity of our first interview, we’ve delved deeper into Luke’s knowledge reserves and unearthed more pearls of wisdom – this time with a focus on the digital reinvention process as a whole. ...
Like precocious preschoolers, your customers and their expectations are developing quicker than you can say, “They grow up so fast, don’t they?” Meeting these ever-evolving expectations is hard for any business. But, for Communications Service Providers (CSPs), it’s even trickier.
Get your free eBook to discover our essential digital reinvention principles – picked up over years of working with our customers and partners to transform enterprise organizations across the globe.
Our joint whitepaper with Salesforce explores the ad sales landscape and how you can harness the right technology to satisfy your customers’ evolving needs with next-generation ad sales. Download it free here.
Richard Britton, CEO of CloudSense issues a stark warning to businesses following the findings, in the “Configure Price Quote: Better, Faster Sales Deals Enabled” report from Aberdeen’s Peter Ostrow.
Staying ahead of the competition has become essential in recent times, while more complex product portfolios has meant innovation has become increasingly important resulting in next-generation CPQ platforms. Richard Britton gives his thoughts on this and how to close the customer loop in today’s changing business climate.
In light of the recent CPQ research undertaken by the Aberdeen Group, CloudSense has warned that the findings do not go far enough in showcasing how businesses can sell more effectively.
While some companies are still getting to grips with Configure Price Quote (CPQ) mark 1, markets are evolving so quickly that a second generation CPQ has already come to the fore. Driven by rapidly evolving sectors, such as telecoms, a more comprehensive solution is needed to help manage the entire customer lifecycle from Quote to...
Cloud Strategy Magazine publish the thoughts of CloudSense CEO Richard Britton explaining why businesses must move beyond CPQ to experience a Quote-to-Cash model that achieves true sales process effectiveness. Read why Richard believes the latest CPQ research by the Aberdeen Group does not go far enough in its recommendations to achieve CPQ success.
Aberdeen Configure, Price, Quote research shows momentum but companies must move on to a joined up Quote-to-Cash experience claims CloudSense CEO. Global Salesforce native Quote-to-Cash leader CloudSense has issued a stark warning that the Aberdeen Group’s latest CPQ research fails to fully advise businesses on how to sell more effectively. The findings, in the “Configure...
Business as usual is no longer a reality for companies wishing to operate in this complex digital environment. This insightful interview with CCI Magazine and Richard Britton, CEO CloudSense addresses how the cloud has become the norm and what businesses can do to stay competitive and improve their sales efficiency.
Companies want to be able to quickly launch new products and services, eliminate clunky business processes and excessive admin tasks and have the agility to react quickly to market changes. They need a solution which is all-encompassing to address more of their sales process challenges. CBR Online covers the new generation of CPQ platforms that have emerged.
In this piece on Telecoms Tech, Greg Dunbar, Global Sales Director talks next generation CPQ platforms and why these are more than just an upgrade, but an genuine opportunity to completely transform operations for the better by putting innovation at the heart.
Businesses struggle to optimize the full potential of the product catalog as portfolios and customer demands become more sophisticated, which is why CPQ, which was previously a functional platform, has become as vital a business tool as a CRM or ERP system.
Read the second part of Sramana Mitra’s interview with Alex Fuller on her blog, One Million to One Million where in this part they discuss the growth of Cloudsense as well as what the future holds for the business.
While industry sectors such as energy, property, copyright licensing and telecommunications are continually increasing their speed and efficiency, they are also experiencing an escalation of another kind. The latest Ombudsman Services report brings to light the increased level of complaints between 2012-2013 across a variety of industries, but with a high number for telecommunications companies,...
