Blog
Customers have been forced online faster than anyone could have anticipated. This accelerated digital demand has made Digital Commerce even more vital to your business’ success – now and in the future.
This is a bit different to our usual blogs – but we’re sure you’ll agree that we’re living in unusual times.
Not long ago, hitting the sweet spot with your price and product was enough to win a loyal customer base in telecommunications. But this tried and tested combo has had its day.
Digital Commerce is revolutionizing the way we shop. The explosion in connectivity means consumers are forever browsing across multiple devices for their next purchase. And the trend for buying online is rising steeply, so much so that research estimates 95% of purchases will be made online by 2040.
Whether you’re buying a coffee or booking a holiday, you want it to be Google-fast and Apple-easy. So it’s no surprise that nearly 80% of American consumers point to convenience as one of the most important parts of a positive customer experience.
In the past, online self-service was seen as inconvenient. It was faster and easier to rely on a person, rather than often slow and erratic technology. Today, digital advancements mean we can’t imagine a world without it.
Automation can save your business time, labor and money – not to mention making you easier to do business with.
Nowadays we don’t buy, we subscribe. From cars and clothes, to co-working spaces. As access over ownership becomes the norm, subscription models are scaling fast.
When someone says delivery, you probably picture a mailman at your door with a parcel. But even if what you sell isn’t shippable – like advertisements, networks or energy – delivery still matters to your business.
Digital Commerce will play a big part in your business’ future. 95% of purchases are expected to be facilitated by online channels by 2040. So giving your customers digital access is critical. But, a digital storefront alone won’t satisfy customer expectations.
From forging love-hate relationships with grocery store kiosks, to scrolling FAQs and managing our subscriptions online – self-service has become a shopping staple.
On our exploration of each principle of The Convenience Revolution, today we’re looking at leveraging breakthroughs in technology. Specifically, we’re honing in on artificial intelligence (AI), the technology that’s already changing our lives – even if we don’t always notice it.
You’ve been championing digital transformation in your business for years. And we’ve been right there with you. Why miss out on the efficiency and innovation that come hand in hand with cloud, digital and automation? Not to mention the vastly improved customer experience.
With over a quarter of the world staying at home, Media, Communications and Utilities businesses have seen a big jump in online traffic. Your services are playing a huge part in getting people through tough times.
In 2021, there will be 2.1 billion digital buyers worldwide – up from 1.66 billion in 2016. And, by 2040, it’s estimated a huge 95% of purchases will be made online. The trend’s only heading one way.
Ever clicked on a company’s website only to be sent to a blank loading page? Or been faced with a lengthy online checkout? If so, you’ve experienced customer friction.
No one likes being ripped off. Whether we’re buying for ourselves, our family, or our work – we all want the best deal. But, hand on heart, can you say you’re extending the same courtesy to your customers?
CloudSense today announced the launch of CloudSense Digital Commerce on the Salesforce AppExchange. The solution is the world’s first and only Commerce Cloud app that empowers the subscription-based industries, Communications, Media and Utilities, to launch, sell and fulfill the entire customer journey on Salesforce B2C Commerce.
CloudSense and Nokia partner to transform customer care with Intelligent Customer Service powered by Salesforce.
Digital and 5G Monetization Solution Provides Up to 70% Faster Time to Market and 75% Improvement in Lead to Order Time
Imagine you could predict your customers’ behavior. What would you do first? You could solve issues before they surface to cut churn and increase loyalty, or personalize your messaging, marketing and products to instantly increase your sales.
Digital Transformation World (formerly TM Forum) is an annual event showcasing the best in digital collaboration and innovation in the Communications industry. CloudSense was busy at this year’s event, offering up plenty of opportunities to see cloud-based BSS in action. Along with showcasing our new joint proactive customer experience solution with Incognito and being shortlisted...
This year, the colocation and data storage landscape continues to grow significantly, largely due to the rise of a new breed of tech and media companies looking to store their present and future data.
As the first edition ever produced, Gartner’s Magic Quadrant for Configure Price and Quote (CPQ) Application Suites was always going to make for interesting reading. When the report was released, interest initially centred on the vendors that had (or hadn’t) been included.
CloudSense and Nokia have partnered to create a new solution called Intelligent Customer Service. The next-generation solution, powered by Salesforce, proactively engages customers from network to commerce – transforming Communications Service Providers’ care channels into profit centers. Intelligent Customer Service will be unveiled and showcased at the upcoming Dreamforce in San Francisco, September 25-28, 2018.
MWC Barcelona (formerly Mobile World Congress) is the biggest mobile industry event in the world. Last year the event hosted over 107,000 attendees, 7,700 CEOs and 2,400 exhibitors. You can expect more of the same in 2019, with all the big names and trendsetters in the mobile industry flocking to MWC Barcelona from Monday 25th...
MWC Barcelona is set to be at its bustling best in 2019. We’ve already covered a few practical tips on how you can make the most of the event, now we’re giving you a sneak peek of everything we’re up to at MWC.
Learn how CloudSense enabled Hawaiian Telcom, Hawai‘i’s Technology Leader, to better serve its customers and deliver a seamless sales experience.
Like precocious preschoolers, your customers and their expectations are developing quicker than you can say, “They grow up so fast, don’t they?” Meeting these ever-evolving expectations is hard for any business. But, for Communications Service Providers (CSPs), it’s even trickier.
Discover our customers’ successful digital transformation success stories at Dreamforce 2018. Watch VodafoneZiggo, O2, Telstra, News Corp and Sensis take the stage and unveil how they became Salesforce trailblazers with CloudSense.
Get your free eBook today to discover the strategies and technology that will help CSPs deliver extraordinary digital experiences and thrive today.
Discover how CloudSense empowered UPC Switzerland to increase sales productivity by 148% and elevate its experience for business customers.
Learn how CloudSense enabled VodafoneZiggo, the driving force behind Dutch digitization, to sell anywhere, anytime – cutting its lead-to-order time by 25% and improving delivery reliability by up to 40%.
Check out our Co-founder, Richard Britton’s guest blog on Salesforce, as he covers the ways CSPs can look to disruptors in retail and lead with experience.
Learn why Liquid Telecom chose CloudSense to reinvent its sales processes and deliver a seamless customer experience as the organization grows rapidly.
Learn how CloudSense enabled Proximus, a leading Belgian telecommunications & ICT company, to set new industry standards for customer experience.
Salesforce and its partners, including CloudSense, aims to modernize operations in the telecoms sector. Its recent release of a Communications Industry Framework, developed in conjunction with TM Forum Frameworx, lays out best practice and standards to independent software vendors and system integrators for integrating the Salesforce ecosystem with complex back-end environments in telecoms.
Richard Britton, CloudSense CEO talks to VanillaPlus about Communications Service Providers (CSPs) legacy architecture, highlighting how in many cases it’s complex, cumbersome and costly which is impacting the customer experience and holding the company back.
From a recent survey to key decision makers within the telecoms industry we have seen that companies are prepared to leave their comfort zone to stay competitive but want to make sure new ideas or services are able to deliver in terms of effectiveness and the bottom line. Read more in Richard Britton’s post in...
Our latest Global Telecoms survey findings highlight how telecoms companies are unhappy with their current IT architectures which are proving to be a major disadvantage in such a competitive and fast-moving market place. Find out how legacy infrastructures are holding them back and what focus needs to be put where for 2015 and beyond.
