Customers have been forced online faster than anyone could have anticipated. This accelerated digital demand has made Digital Commerce even more vital to your business’ success – now and in the future.
This is a bit different to our usual blogs – but we’re sure you’ll agree that we’re living in unusual times.
Digital Commerce is revolutionizing the way we shop. The explosion in connectivity means consumers are forever browsing across multiple devices for their next purchase. And the trend for buying online is rising steeply, so much so that research estimates 95% of purchases will be made online by 2040.
Whether you’re buying a coffee or booking a holiday, you want it to be Google-fast and Apple-easy. So it’s no surprise that nearly 80% of American consumers point to convenience as one of the most important parts of a positive customer experience.
In the past, online self-service was seen as inconvenient. It was faster and easier to rely on a person, rather than often slow and erratic technology. Today, digital advancements mean we can’t imagine a world without it.
Automation can save your business time, labor and money – not to mention making you easier to do business with.
Nowadays we don’t buy, we subscribe. From cars and clothes, to co-working spaces. As access over ownership becomes the norm, subscription models are scaling fast.
When someone says delivery, you probably picture a mailman at your door with a parcel. But even if what you sell isn’t shippable – like advertisements, networks or energy – delivery still matters to your business.
Digital Commerce will play a big part in your business’ future. 95% of purchases are expected to be facilitated by online channels by 2040. So giving your customers digital access is critical. But, a digital storefront alone won’t satisfy customer expectations.
From forging love-hate relationships with grocery store kiosks, to scrolling FAQs and managing our subscriptions online – self-service has become a shopping staple.
On our exploration of each principle of The Convenience Revolution, today we’re looking at leveraging breakthroughs in technology. Specifically, we’re honing in on artificial intelligence (AI), the technology that’s already changing our lives – even if we don’t always notice it.
You’ve been championing digital transformation in your business for years. And we’ve been right there with you. Why miss out on the efficiency and innovation that come hand in hand with cloud, digital and automation? Not to mention the vastly improved customer experience.
With over a quarter of the world staying at home, Media, Communications and Utilities businesses have seen a big jump in online traffic. Your services are playing a huge part in getting people through tough times.
In 2021, there will be 2.1 billion digital buyers worldwide – up from 1.66 billion in 2016. And, by 2040, it’s estimated a huge 95% of purchases will be made online. The trend’s only heading one way.
Ever clicked on a company’s website only to be sent to a blank loading page? Or been faced with a lengthy online checkout? If so, you’ve experienced customer friction.
No one likes being ripped off. Whether we’re buying for ourselves, our family, or our work – we all want the best deal. But, hand on heart, can you say you’re extending the same courtesy to your customers?
CloudSense today announced the launch of CloudSense Digital Commerce on the Salesforce AppExchange. The solution is the world’s first and only Commerce Cloud app that empowers the subscription-based industries, Communications, Media and Utilities, to launch, sell and fulfill the entire customer journey on Salesforce B2C Commerce.
We recently took the opportunity to sit down with experienced CIO, Luke Stow, to pick his brains on the technology landscape in energy retail. Luke has a wealth of experience in business transformations, having led successful digital reinventions at huge businesses including Hydro Tasmania, Telstra and Cathay Pacific. During our conversation, Luke covered some of...
For energy retailers the easy ride is over. It’s no longer simply a case of ‘delivering electrons to the end customer’. The customer experience championed by the likes of Google, Amazon and Airbnb has become the new benchmark. Now your customers expect similarly convenient and personalized experiences from you. But to provide this type of...
Discover the growing trends in energy and how harnessing technology and data will enable North American utilities to meet these ever-evolving demands.
Find out how CloudSense and Salesforce provided a single integrated platform of customer engagement that formed the backbone of Momentum Energy’s complete reinvention of its business systems and enabled the delivery of a customer-centric experience.
CBR Online reports how British Gas is fighting back to bring its customer services into the digital age by enabling near real time exchange and more options for customers. By working with CloudSense, British Gas has transformed the way their field sales teams do business and increased customer interest in products by 3%.
techworld tell how British Gas have been able to provide more flexibility and improve customer experience with the CloudSense Commerce Platform. One of their key challenges was to improve visibility and accuracy of information and to ensure their advisors had the very latest product info at their fingertips.
Our CEO, Richard Britton has been quoted by Computer Business Review in their coverage of the most recent results for energy industry complaints, compiled by energy Ombudsman Consumer Futures. Richard warned that energy firms need to improve their back office systems or they will keep receiving customer complaints. Richard Britton, CEO, CloudSense, issued the warning...