CloudSense at MWC Barcelona 19

Intelligent connectivity at MWC Barcelona 19: Discover CloudSense for communications

February 19, 2019



MWC Barcelona is set to be at its bustling best in 2019.

We’ve already covered a few practical tips on how you can make the most of the event, now we’re giving you a sneak peek of everything we’re up to at MWC.

This year’s event theme is ‘Intelligent Connectivity’ – MWC defines this as:

“The powerful combination of flexible, high-speed 5G networks, the Internet of Things (IoT), artificial intelligence (AI) and big data.

Intelligent connectivity marks the beginning of a new era defined by highly contextualised and personalized experiences, delivered when and where you want them. This is the future of our industry and our world.”

In keeping with this concept, you’ll find us showcasing ways we can help Communications Service Providers (CSPs) deliver the contextual, personal and timely experiences your customers crave. Not to mention how this can boost your revenues.

Here’s a rundown of what you can see from CloudSense and our partners at this year’s MWC Barcelona.


Learn how we helped a global CSP cut its inbound lead-to-order time by 70%

First and foremost we’re attending MWC to see you.

Our communications experts will be at MWC to discuss how we can help your business sell smarter, innovate commercially and provide exceptional ongoing experiences for customers.

We work with household CSPs, including the likes of Liberty Global, O2 Telefonica and VodafoneZiggo, to achieve outstanding results, such as:

  • Reduced inbound-to-order time by 70%
  • Increased revenues by 24%
  • 31% increase in billing accuracy
  • 52% reduction in order processing time.

To talk about how we can help you achieve similar results just book a meeting with CloudSense at MWC.


CloudSense Intelligent Commerce

Discover how CSPs can make the most of Salesforce with CloudSense

Speaking session: Intelligent Commerce on Salesforce, 11:00-11:30, Wednesday 27 Feb. 

Your customers expect their commerce experiences to be connected, real-time, contextual and personalized.

In our joint speaking session with Salesforce, we’ll cover how CloudSense extends Salesforce to provide unmatched commercial innovation and the “Amazon-like” customer experiences for communications.


CloudSense + Openet

CloudSense & Openet: accelerate the rollout & monetization of 5G with Digital Edge

We’ve combined with Openet to offer an out-of-the-box solution to help consumer mobile operators rapidly rollout and monetize your 5G services.

Powered by Salesforce, Digital Edge empowers CSPs to rapidly launch, fulfil and monetize your 5G services, products and customer experiences.

You can see Digital Edge in action by dropping by our meeting room or booking some time with us.


CloudSense & Nokia: learn how to turn your care channels into profit centers

See our joint Intelligent Customer Service solution in action at Nokia’s stand.

The joint CloudSense & Nokia solution, powered by Salesforce, employs consolidated AI and Business Intelligence to predict and discover potential customer needs – whether sales or service related – and proactively initiate offers, resolutions or next best actions.

The smart solution empowers CSPs to provide amazing customer experiences and turn care channels into profit centers

If you’re interested in any of the specific solutions we’ve covered, or just want to talk over your challenges and how CloudSense could help, book a meeting with our team at MWC here.

Meet CloudSense